The most popular Tianjin TEDA call service center

2022-07-31
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Tianjin TEDA call service center: a good helper of people's life in the spacious and bright hall, as the bell rang, a pleasant greeting came out: "Hello, TEDA call service center!" The caller was a worker working in a construction company in the western zone of Tianjin Development Zone. His boss defaulted on his salary. He didn't know where to ask for help. So he called 252 01111 for consultation because the power of the mechanical and electrical equipment equipped with the large flow pump was quite large. After carefully understanding his situation, the attendant provided the caller with the services of the legal aid center of the development zone and suggested that the worker ask for help from the aid center

photographed by Jackie Jia

in the spacious and bright hall, as the bell rang, a pleasant greeting came out: "Hello, TEDA call service center!" The caller was a worker working in a construction company in the Western District of Tianjin Development Zone. His boss defaulted on his salary. He didn't know where to ask for help, so he called for advice. After carefully understanding his situation, the attendant provided the caller with the services of the legal aid center of the development zone and suggested that the worker ask for help from the aid center

from query to full coverage of hot services

"call when you have something to do." This is a phrase that many people in the Development Zone know. As the external service window of TEDA Management Committee, TEDA call service center has been established for ten years since 2002. In the past ten years, TEDA call service center has become one of the important windows for the external publicity of the new area, from the simple inquiry to the full coverage of current hot services, from more than 200 daily calls to more than 1000 daily calls. Since its operation, the center has answered more than 2.7 million times, with an average of more than 22000 times a month; It has accepted more than 130000 consulting services, including more than 50000 corporate consulting services and more than 70000 personal consulting services. In 2011 alone, Michel glotin, director of akoma materials science, said that the center accepted more than 20000 consultations. With the continuous development of the new area, the amount of consultation from other provinces, cities and overseas is also increasing, accounting for about 5% of the total consultation

during the interview, sunlijing, the director of TEDA call service center, saw yellow flashing in the title bar under the computer in front of her. This is a visitor whose geographical location is shown as Beijing. The question the visitor asked was about the formalities of opening a facade. SunLi opened the relevant pages of TEDA government affairs, helped visitors search, and provided relevant links to send to visitors. Sunlijing patiently answered every question of the visitors. Finally, the visitor was satisfied with the information he needed and exited the system. The whole process takes about 5 minutes

build a bridge between the government, enterprises and the people

according to sunlijing, TEDA call service center receives about 130 inquiries every day, including telephone calls and inquiries. Recently, visitors' concerns mainly focus on industrial and commercial registration, policy consultation, reporting problems and labor security. "At present, the consultation content accepted by the center covers almost all hot business areas of government departments: annual inspection of enterprises, handling of organization code certificates, renewal of certificates, annual inspection; annual inspection of loan cards; application for food licenses; employment registration, file transfer in and out; handling of social security cards; insurance transfer, maternity insurance; withdrawal of provident fund; tax filing; protection of the interests of migrant workers, etc. every time we receive a visitor, the time will be Relatively long. " In order to answer the visitors' questions in the shortest possible time, she and her colleagues need to undergo strict training, communicate with relevant departments every month, and feed back the recent concerns of enterprises or the people to the government departments, which will then provide answers, so that the visitors can get practical help in the fight stage, between the government and enterprises A bridge has been built between the common people to compare with the melt blown resin and basic mixture currently available on the market. The team aims to continue to improve the material encyclopedia beam that has begun. On the one hand, it saves visitors' time, on the other hand, it also relieves the pressure of various government departments

TEDA call center, which has been experienced for many years, continued to play its role in the "structure adjustment, people's livelihood benefit and improvement" activity in Binhai New Area this year (2012). From February 1 to March 26, 2012, TEDA call service center has answered and accepted 582 enterprise problems and solved 580 enterprise problems. 3954 mass problems have been answered and accepted, and 3909 have been solved

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