Best use Six Sigma to arm strategic management

Arm strategic management with "Six Sigma"

what is Six Sigma

Sigma is a Greek alphabet σ， This is a unit in statistics that represents the standard deviation from the mean. Six Sigma is a highly standardized process that helps enterprises focus on developing and providing nearly perfect products and services. Measure how far a given process deviates from perfection. The central idea of Six Sigma is that if you can "measure" the number of defects in a process, you can systematically analyze how to eliminate them and approach "zero defects" as close as possible

in six sigma, "process" is a very important concept. Give an example to illustrate. A person goes to the bank to open an account. It is called a "process" from the time he enters the bank to the end of opening an account. There is also a "process" in this process, that is, the bank clerk will help you fill in the account opening bill, and then she will take this document to the supervisor for review. This is a standard procedure of the bank. The person who goes to the bank to open an account is the "customer" of the front-line staff. This is of course the customer, which is called "external customer". At the same time, the front-line staff should submit the information to the supervisor for review, so the supervisor is also a "customer" in a certain sense, which is called "internal customer". The factory is also very similar to this case, that is, one process is the "customer" of the next process

another important concept is "specification". When a customer goes to the bank to open an account, time is precious. How long it takes to open an account is the "specification" of the customer. The customer requested that it be completed within 15 minutes, which is the customer's specification. If the front-line staff of the bank need 17 or 18 minutes to finish, then this is called "defect". At present, the domestic Internet ordering platform uses about 40million plastic lunch boxes a day. If employees want to type in five places on a single sheet, and there is a wrong place, this is called a "defect", and the whole sheet of paper is called a unit

"opportunity" refers to the opportunity of defect. If there are five places to be marked on a document, the defect opportunity of this unit is five

dpmo refers to the number of defects among 1million opportunities. Here is a calculation formula, that is, DPMO = total defects/opportunities × One in a million

if the DPMO is 3.4 parts per million, that is, the pass rate reaches 99.99966%, then this is called Six Sigma. (the corresponding relationship between DPMO and sigma is shown in the table below)

1 sigma = 690000 errors/million operations

2 sigma = 308000 errors/million operations

3 sigma = 66800 errors/million operations

4 sigma = 6210 errors/million operations

5 sigma = 230 errors/million operations

6 sigma = 3.4 errors/million operations

After the concept of Ma, quantitative comparisons can be made between different enterprises, factories, processes and services

characteristics of Six Sigma management system:

first, it pays attention to quantitative comprehensive management. Six Sigma emphasizes the collection and analysis of data. Chinese entrepreneurs have always paid great attention to perceptual knowledge, a deeper understanding of entities, and lack rational attention, so they should pay more attention to quantification in management. But how to measure the service attitude? This requires transforming the unmeasurable into measurable. As a manager of human resources, what should I do? How to quantify the tenderness and beauty of the service? Generally speaking, the sound frequency is high and the sound is sharp; The sound frequency is low, and the sound is magnetic. According to where the frequency is, we can see whether it is gentle. Polite expressions are "thank you", "sorry" and "please". How to quantify? This allows you to assemble polite expressions and analyze the percentage of polite expressions used in a paragraph. Smile, how to measure? It can be judged by how many teeth appear when smiling. Eight teeth are the standard smile. This can actually be quantified. The same is true of human management

second, strong attention to enterprise processes. In the Six Sigma management system, great attention is paid to the enterprise process, and the content of attention is generally divided into two parts. One part is called process improvement, and the second is process design redesign. The former is relatively easy to understand, while the latter usually refers to the IT industry programming or the research and development of new products, and the timely adjustment of products according to the needs of customers

third, focus on customers. That is, taking the customer's standard as the specification to meet the customer's requirements

fourth, the Six Sigma management system will affect the corporate culture

Six Sigma requires the boundlessness of ideas, that is, it requires openness. After China's accession to the WTO, our domestic enterprises are either "sheep", or "wolves", or "in this way, wolf wolf cooperation". To become bigger and stronger, and then to maintain long-term vitality and competitiveness, an enterprise cannot do without the open mind and the spirit of accepting all rivers

how to introduce six sigma management system into enterprises

this is a very critical issue. Six Sigma not only includes the improvement of software, but also what kind of ideas it brings to employees. At the same time, it emphasizes people's initiative and team spirit, which aims to comprehensively improve the competitiveness of enterprises

the most obvious use of Six Sigma is in cost saving, which is very successful. When the enterprise moves up to the quality level of Six Sigma, the quality cost is reduced to 1% - 2% of the total revenue. This cost saving is because the quality cost has been transferred from "failure cost" (such as product warranty, customer complaint, etc.) to "prevention cost" (such as reliability analysis of design, customer investigation for the purpose of finding customer needs, etc.)

the "failure costs" wasted by three sigma enterprises directly enter the bottom line of Six Sigma enterprises and can be reinvested into value-added businesses to improve sales. The result is that six sigma not only reduces the quality cost of enterprises, but also increases the profits and profit margins of enterprises by injecting more funds into marketing and expanding development to lead China to deal with a series of difficulties and challenges in the process of social transformation

introduce six sigma at the individual level. Chinese entrepreneurs and even Chinese people have always been very intuitive and perceptual. The introduction of Six Sigma is a very useful thinking change. If you learn to use it, you will be more scientific in decision-making, which can help leaders clarify their ideas. Tri Mack tests the adhesive strength of coated thermoplastic composites nbsp; Promote material innovation

introduce six sigma at the team level. Most of the time, a team refers to a project team or department, which can take the initiative to find some projects to do in a small group and use six sigma tools to improve the process. If the group doesn't have so much influence in the whole enterprise, it's better to improve the local process led by the team first. Such as purchasing department, production department or human resources department, which can be improved by six sigma

introduce six sigma at the organizational level. An organization is largely an enterprise. That is to introduce six sigma management system into an enterprise. If it is fully introduced, it needs to establish a building framework and slowly spread it. Six Sigma will change the corporate culture

successful experience and Enlightenment of enterprises implementing Six Sigma

according to the successful experience of other enterprises in implementing Six Sigma, we should pay full attention to the following problems when introducing Six Sigma:

first, the transformation of high-level thinking. When GE first introduced six sigma, it was strongly opposed. These are senior executives of the enterprise, who own a large number of company shares. At that time, the company still had profits growing. This kind of resistance is very big, until the high-level tough implementation, giving employees the last two choices: either you learn six sigma, or you leave GM. Under this intensity, six sigma was successfully implemented. This has created General Motors, which has maintained double-digit growth today

second, we should fully consider the financial situation of enterprises. Whether the enterprise has funds to ensure the implementation of Six Sigma

third, the choice of corporate culture. The implementation of Six Sigma may have an impact on the original corporate culture. Leaders should fully consider whether to maintain the stable development of the existing culture or change it

fourth, the choice of enterprise development strategy. If the development strategy of the enterprise is wrong and the general direction is wrong, then no matter how to import Six Sigma, it will be a very bad consequence

fifth, we should consider the cost. In the implementation of Six Sigma, there is no need to consider too long-term. Six Sigma can be used to test a project to see if it can bring a benefit

specific operation methods for implementing Six Sigma

there are several forms of teams. One is centered on leadership. Everyone revolved around him; One is that leaders are on the edge, as ordinary members; Another is that leaders are on the periphery, and all people use their own strength to do things

when implementing Six Sigma, the team should do:

first, the evolution of the team role. The evolution of team role mainly refers to the change of individual identity and commitment

second, set up a project team to solve difficult problems. Find some potential and excellent employees from the enterprise and set up a subcommittee. Then this Subcommittee, or the project team, should be responsible for the full implementation of Six Sigma in the enterprise

third, support horizontal communication across departments. Horizontal communication is horizontal cross departmental communication, and it is necessary to form such an atmosphere and such a working idea within the enterprise. (end)